How we help at Manchester Home Care Associates

After the initial enquiry a senior member of staff will visit the service user so they can plan a support package together. Relatives, friends or other family members are welcome to attend the meeting. The care package will be agreed along with a start date. The supervisor will make an appointment to visit the premises and carry out a risk assessment. They will install a service user held record which would include the person centred care plan, service user guide (statement of purpose etc) and the risk assessment. A complaints procedure guide with contact numbers is also provided so that any problems, however small, can be addressed immediately.

Manchester Home Care Associates use their experience to match the care worker to the service user, taking into account both sets of requirements. The care worker will then be introduced and the service starts. A review of the care package and risk assessment will be carried out at regular intervals. A review of the care package and risk assessment will be carried out at regular intervals

Support is available, 24 hours a day, 7 days a week, 365 days a year.